Can I reopen or follow up on closed bot chat sessions?

Yes, you can reopen or follow up on closed bot chat sessions in Hhola. From the "Closed" section, select the chat you wish to reopen, and initiate a follow-up action. This is useful if a customer has additional queries or if an issue was not fully resolved during the initial conversation. By reopening the session, you maintain the context of the previous interaction, ensuring a smooth continuation. Reopening chats can be especially valuable in providing personalized service and addressing any lingering concerns customers might have.