How do I access closed bot chat sessions for review?

Closed bot chat sessions are accessible through the "Closed" tab in the bot chat dashboard. This section stores all previously completed conversations, allowing you to review them for quality assurance, training, or reporting purposes. You can filter sessions by date, customer, or issue type, making it easy to locate specific chats. Reviewing these closed sessions provides valuable insights into the bot's performance and customer satisfaction. You can also export these chats if needed for further analysis or record-keeping. This feature is essential for ongoing optimization of the bot’s effectiveness.