How do I manage the bot's responses and behaviour during chats?

Managing the bot's responses and behaviour during chats in Hhola is done through the bot’s settings panel. Here, you can define how the bot reacts to specific customer queries, set escalation rules, and modify its language or tone to align with your brand. You can also monitor the bot’s real-time performance and adjust its decision-making processes based on customer feedback or conversation outcomes. Hhola provides detailed analytics and reporting tools to help you fine-tune these settings. Continuous adjustments ensure that the bot remains responsive, accurate, and effective in customer engagement.