How do I ensure that articles are searchable and easy for customers to find?

To ensure that articles are searchable and easy for customers to find, it's important to implement effective tagging and categorization. Use relevant keywords in the article titles and content to enhance search engine optimization. Additionally, including a search functionality within the Knowledge Base allows users to quickly locate articles by typing in specific terms. Organizing content into clear categories and subcategories further aids navigation. Regularly updating articles and adding new content can also improve searchability, ensuring customers can access timely and relevant information.