How do I update or modify the bot's knowledge base to improve its effectiveness?

To update or modify the bot’s knowledge base in Hhola, access the bot management interface where you can add, edit, or remove information the bot uses to answer customer questions. This can include updating FAQs, adjusting workflow decision trees, or integrating new product information. Regularly updating the knowledge base ensures that the bot remains current and effective in handling customer queries. You can also analyze chat logs to identify gaps in the bot’s knowledge and make necessary improvements, allowing it to deliver more accurate and relevant responses in future interactions.