Is there a way to generate reports on bot chat metrics (e.g., response time, resolution rate)?

Yes, Hhola offers comprehensive reporting features that allow you to generate detailed reports on bot chat metrics, including response time, resolution rate, customer satisfaction scores, and more. These reports can be accessed from the analytics section of the dashboard, where you can filter data by specific time periods, customer segments, or chat types. The insights gained from these reports help you evaluate the bot’s efficiency and make data-driven decisions for improvements. Regularly reviewing these metrics is crucial for optimizing both the bot's performance and the overall customer experience.