How do customers access the Knowledge Base to view articles?

Customers can access the Knowledge Base to view articles through a dedicated section on your website or app. Typically, there’s a visible link or menu item labeled "Knowledge Base" or "Help Center" that directs users to the content. Once in the Knowledge Base, users can navigate through categorized articles or use a search bar to find specific topics. Ensuring that this section is easily accessible enhances user experience and encourages customers to seek help through self-service resources. Clear navigation helps customers quickly find the information they need.